A practical process, with clear decisions at each stage.

We agree the scope, deliverables, responsibilities and ways of working before an engagement begins.

1) Understand

Discuss the business, what you want to improve and the context behind the problem.

Review the agreed evidence and processes to identify the commercial issues that need attention.

Agree what matters most, what happens next, who is responsible and how progress will be assessed.

Work through the agreed actions, with implementation support where it is included in the scope.

Assess what has changed, review the evidence and refine the next steps.